Exchange Policy
At nmcollection.store, we aim to provide a smooth and hassle-free shopping experience. If for any reason you’re not completely satisfied with your purchase, we’re happy to offer an exchange under the following conditions:
1. Eligibility for Exchange
We accept exchanges under the following conditions:
- The item must be unused, unworn, and in its original packaging with tags attached.
- The exchange request must be made within [2] days from the date of delivery.
- Items marked as “Final Sale” or “Non-Returnable” cannot be exchanged.
2. Non-Exchangeable Items
Certain items are not eligible for exchange due to hygiene or other reasons. These may include:
- Personal care items (e.g., cosmetics, skincare products)
- Custom or personalized products
- Gift cards
3. How to Request an Exchange
To request an exchange, please follow these steps:
- Contact Us: Email us at [nmstore088@gmail.com] with your order number, the item(s) you’d like to exchange, and the reason for the exchange.
- Approval: Once we receive your request, we will review it and send you a confirmation email with instructions for returning the item.
- Return Shipping: You are responsible for the cost of return shipping unless the item is damaged or incorrect. We recommend using a trackable shipping service as we are not responsible for items lost in transit.
4. Processing Your Exchange
- Once we receive and inspect the returned item, we will process your exchange within [ 7-10 business days].
- If the requested item for exchange is unavailable, we will offer you a store credit or the option to choose another product of equal value.
5. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within [2] days of receiving the order. We will provide a full exchange or replacement at no additional cost to you.
6. Contact Information
If you have any questions or need assistance with your exchange, please feel free to reach out to our customer support team:
Email: [nmstore088@gmail.com]
Phone: [+92 300 4640252]